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Selected Products (2) 

  • Member retention through equipment failure.
    FitnessEMS

    Member Retention, typically measured with percentages that approach the half century mark and defined by every professional health club consultant but controlled by only a select few operators. These few, typically focus on the value proposition with a combination of trendy class offerings, club design, price, vertically integrated products and of course staff/member relationships. Quantifying these results is difficult to impossible which translates to club owners expecting and budgeting for a worst case scenario which means losing up to half of their member base annually.
    Controlling member turnover is an exercise in managing service, good marketing and getting the most out of member/staff connection points. These efforts typically focus on customer perceived quality which generally seems like a moving target. This discussion spotlights staff/member relationships as an area that is highly quantifiable and easily controllable with the end result being as much as an 18% improvem...

    FitnessEMS
  • FitnessEMS Equipment Management System
    FitnessEMS

    The FitnessEMS equipment and asset management system provides solutions for everyday problems associated with health club equipment management and maintenance. By combining these aspects - software as a service, incremental training, ongoing support and the FitnessEMS equipment label kit - we provide an affordable turn-key product that empowers your entire organization from the front desk staff to the CEO.

    FitnessEMS Equipment Management System

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